WorldatWork

Customer Experience Specialist

WorldatWork

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $56,000 per year

About the role

  • Maintains a positive, empathetic, and professional attitude toward customers at all times.
  • Responds promptly to a high volume of ongoing and regular customer inbound emails, phone calls.
  • Acknowledges and resolves customer complaints.
  • Knows WorldatWork products inside and out.
  • Answers customer questions on topics pertaining to basic certification, education, webinars, membership, events, online resources, publications, and website/LMS support.
  • Processes orders, forms, applications, and other requests supporting our B2C customers.
  • Walks customers through basic troubleshooting or setup.
  • Refers potential business development leads to the appropriate CPS contact.
  • Keeps accurate records of customer interactions, transactions, comments, and complaints, as well as updates customer data in the CRM (Salesforce) and continuously gathers and documents customer feedback.
  • Provides support with the shipping and distribution of customer support materials, as needed.
  • Communicates and coordinates with colleagues as necessary.
  • Provides feedback on the efficiency of the customer service process.
  • Other duties as assigned. Experience with international support

Requirements

  • Bachelor’s degree (preferred)
  • 5-7 years of experience in a customer support role
  • sales experience preferred
  • Strong proficiency in windows-based applications, including MS Word, Excel, Outlook, Teams
  • Experience working with CRMs, such as Salesforce, and marketing automation tools highly desired
  • Experience in the educational or human resources discipline nice to have
  • Drive, curiosity, resilience, coach-ability, and attention to detail
  • Excellent communication, writing, and people skills
  • A goal-oriented work ethic – committed to achieving organization goals, performance objectives, individually and part of a team.
Benefits
  • ongoing professional development training opportunities
  • health
  • dental
  • vision
  • well-being
  • health savings
  • flexible spending
  • retirement
  • annual discretionary bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingorder processingdata entrysales experienceexperience with CRMexperience with marketing automation toolsproficiency in MS Wordproficiency in MS Excelproficiency in MS Outlook
Soft Skills
empathetic attitudecommunication skillswriting skillspeople skillsattention to detailgoal-oriented work ethicdrivecuriosityresiliencecoach-ability
Certifications
Bachelor's degree