Customer Service Representative – Fixed Term

World Vision

Customer Service Representative for World Vision providing support via multiple channels. Engaging with New Zealanders to inspire loyalty and generosity towards fundraising campaigns.

Posted 5/2/2026full-timeAuckland • 🇳🇿 New ZealandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide superior service via phone, chat, email, and post
Research supporter history to tailor retention and upsell opportunities
Promote campaigns, child sponsorship, and appeals
Resolve queries and update records with accuracy
Contribute to special projects and ongoing improvements
Use CRM systems and digital tools effectively

Requirements

What you’ll need

2–3 years’ experience in customer service, ideally in a contact centre or fundraising environment
Excellent spoken and written English communication skills
Energized by phone-based work and can maintain focus throughout the day
Highly reliable — consistently on time, dependable, and committed to their work
Calm, positive attitude that contributes to a healthy team culture
Learns quickly, absorbs information easily, and enjoys following clear processes
Strong attention to detail and can work confidently across multiple digital systems
Thinks on their feet and is naturally solutions-focused
Open to feedback and eager to grow
Can work 2 evening shifts a week - 11am - 8pm

Benefits

Comp & perks

Comprehensive benefits package, including Southern Cross medical insurance and life insurance
Day off on your birthday
Option to buy additional leave
Hybrid work environment
Employee Assistance Program (EAP)
Ongoing learning, development and education opportunities through a range of channels

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillsreliablepositive attitudeattention to detailsolutions-focusedability to learn quicklyability to follow processesopen to feedbackteam playerdependable