Support product and project initiatives by identifying and analyzing business needs, contributing to effort estimates, defining scope and objectives, and collaborating closely with business users.
Own, maintain, refine, and prioritize the product backlog for assigned domains in alignment with product vision and business strategy.
Partner with Business Analysts and Scrum team members to create clear user stories, use cases, acceptance criteria, and process flows.
Collaborate closely with Product Managers to ensure backlog items align with strategic objectives and measurable outcomes.
Participate in and support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Partner with UX, Engineering, QA, and Training teams to ensure releases are delivered on time, within scope, and meet quality standards.
Work with the Training team to identify and support training requirements for system releases, including “train-the-trainer” needs and supporting materials.
Collaborate with business stakeholders, operations, and technology partners to understand requirements and translate them into actionable work items.
Clarify scope, manage dependencies, and balance trade-offs between time, scope, and quality.
Produce and maintain supporting artifacts as needed, including process diagrams, functional descriptions, and interaction notes, to ensure shared understanding across teams.
Build deep knowledge of travel booking workflows, including but not limited to prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds.
Develop a strong understanding of the technical ecosystem, including front-end experiences, back-end services, core APIs, and integrations with third-party travel systems.
Serve as a subject matter expert for assigned products and domains.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or related field
5+ years of experience as a Product Owner, Business Analyst, or similar role supporting complex digital or technical products; travel or hospitality experience strongly preferred
Strong understanding of Agile/Scrum methodologies, SDLC, and tools such as Jira, Scrumwise, or equivalent
Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills, with a demonstrated ability to collaborate effectively across cross-functional teams
Working knowledge of web technologies, APIs, and data flows; experience with booking or reservations systems is a plus
Willingness to travel occasionally for training and business events.

Benefits

Comprehensive medical, dental, and vision coverage
Company-paid life and disability insurance
401(k) with discretionary company match
Paid time off and holidays
Travel discounts and employee perks
Employee Assistance Program (EAP)
Professional development and learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Agile methodologiesScrumSDLCuser storiesacceptance criteriaprocess flowsdata flowsweb technologiesAPIsbooking systems

Soft Skills

analytical skillsproblem-solving skillscollaborationcommunication skillsprioritizationscope managementdependency managementtrade-off balancingtraining supportstakeholder engagement