World Relief

Communications Support Officer – Regional US Offices

World Relief

full-time

Posted on:

Location Type: Hybrid

Location: Towson • Maryland • United States

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Salary

💰 $68,000 - $75,000 per year

About the role

  • Develop and execute all mass communications through HubSpot across donor segments, acquisition/leads, church partners, and volunteers.
  • Working closely with the U.S. Advancement Team, provide copywriting, editing, and localization for email appeals, newsletters, automated nurture series, landing pages, and social media posts.
  • Adapt national email templates and campaign toolkits into office-specific versions that maintain brand alignment while reflecting local relevance.
  • Maintain and create new subscriber welcome series content and automated nurture workflows for various audience pathways.
  • In collaboration with each Regional US Office and local Content Developers, post all social media content and manage scheduling across platforms.
  • Create graphics and media assets in Canva, including touchpoint PDFs for field use based on stories sourced from Content Developers.
  • In collaboration with local Content Developers, write blog content that supports lead generation, donor engagement, and church partnership goals.
  • Work with Regional office staff and national content teams to integrate gathered stories into emails, social posts, and lead generation content.
  • Coordinate monthly and campaign-based email sends across assigned offices, including segmentation, A/B testing, scheduling, QA, and analytics reporting.
  • In collaboration with the Development Support Officer, manage end-to-end HubSpot email lifecycle for Regional US offices: planning, segmentation, workflow creation, enrollment, testing, and optimization.
  • Maintain and optimize lead generation forms, event-based triggers, onboarding workflows, and conversion paths for partner acquisition.
  • Ensure compliance with email deliverability standards and regulations (CAN-SPAM, GDPR) and monitor platform health metrics.
  • Recommend evidence-based improvements informed by industry trends and testing methodologies.

Requirements

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • 3-5 Years experience in Non-Profit fundraising or related field
  • Someone who can hold both the big picture strategy and the Tuesday afternoon content calendar at the same time
  • Proficient in Microsoft Office suite
Benefits
  • competitive benefits package
  • employee discount program for full-time, Regular, employees
  • drug-free workplace and perform pre-employment substance abuse testing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
copywritingeditinglocalizationA/B testinganalytics reportinglead generationworkflow creationemail marketingcontent creationsocial media management
Soft Skills
communicationcollaborationstrategic thinkingorganizational skillsadaptabilityproblem-solvingcommitment to missionservice orientationempowermentfaith-based engagement