Customer Support

• Manage daily operational tasks including ground handling, permits, slots, flight following, hotel bookings, and transportation
• Coordinate customs services, including Canpass form preparation and Border Overflight Exemptions
• Load and maintain trip details and cost estimates in the Falcon system
• Assist with fuel quotes and arrangements, including after-hours support
• Ensure quality assurance for assigned trips
• Serve as the primary point of contact and Account Executive for designated WFS Trip Support clients
• Build and strengthen relationships with new and existing customers and promote WFS Trip Support products and services
• Ensure all trip data is accurate and updated promptly based on client communications
• Participate in the operations communications rotation, handling incoming calls, emails, faxes, and SITA/AFTN traffic and monitoring after hours/weekends
• Provide backup support for Flight Planning, Meteorology, and Supporting Services as needed
• Collaborate with internal teams to achieve company goals and deliver exceptional service

Trip Support Specialist II

Customer Experience Account Delivery Manager

Healthcare Customer Service Representative

Retail Loss Prevention Associate II

Financial Support Specialist

Customer Service Support Representative – Client Billing