Junior Research Associate
Pointe Advisory
Trip Support Specialist II
World Kinect
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage daily operational tasks including ground handling, permits, slots, flight following, hotel bookings, and transportation
- Coordinate customs services, including Canpass form preparation and Border Overflight Exemptions
- Load and maintain trip details and cost estimates in the Falcon system
- Assist with fuel quotes and arrangements, including after-hours support
- Ensure quality assurance for assigned trips
- Serve as the primary point of contact and Account Executive for designated WFS Trip Support clients
- Build and strengthen relationships with new and existing customers and promote WFS Trip Support products and services
- Ensure all trip data is accurate and updated promptly based on client communications
- Participate in the operations communications rotation, handling incoming calls, emails, faxes, and SITA/AFTN traffic and monitoring after hours/weekends
- Provide backup support for Flight Planning, Meteorology, and Supporting Services as needed
- Collaborate with internal teams to achieve company goals and deliver exceptional service
Requirements
- Bachelor’s degree preferred
- 2–5 years of experience in the aviation industry (or equivalent combination of education and experience)
- Proven customer service skills with a focus on retention and issue resolution
- High attention to detail and commitment to work quality
- Strong understanding of global aviation services, competitors, and vendors
- Ability to work independently and manage multiple priorities
- Professional demeanor under pressure with strong conflict resolution skills
- Excellent communication and interpersonal skills across all levels of the organization
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Must be flexible to work across a rotating shift schedule including nights, weekends, and holidays
- Comfortable working in a fast-paced, high-pressure, and collaborative environment
