World Kinect

Trip Support Specialist II

World Kinect

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Manage daily operational tasks including ground handling, permits, slots, flight following, hotel bookings, and transportation
  • Coordinate customs services, including Canpass form preparation and Border Overflight Exemptions
  • Load and maintain trip details and cost estimates in the Falcon system
  • Assist with fuel quotes and arrangements, including after-hours support
  • Ensure quality assurance for assigned trips
  • Serve as the primary point of contact and Account Executive for designated WFS Trip Support clients
  • Build and strengthen relationships with new and existing customers and promote WFS Trip Support products and services
  • Ensure all trip data is accurate and updated promptly based on client communications
  • Participate in the operations communications rotation, handling incoming calls, emails, faxes, and SITA/AFTN traffic and monitoring after hours/weekends
  • Provide backup support for Flight Planning, Meteorology, and Supporting Services as needed
  • Collaborate with internal teams to achieve company goals and deliver exceptional service

Requirements

  • Bachelor’s degree preferred
  • 2–5 years of experience in the aviation industry (or equivalent combination of education and experience)
  • Proven customer service skills with a focus on retention and issue resolution
  • High attention to detail and commitment to work quality
  • Strong understanding of global aviation services, competitors, and vendors
  • Ability to work independently and manage multiple priorities
  • Professional demeanor under pressure with strong conflict resolution skills
  • Excellent communication and interpersonal skills across all levels of the organization
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
  • Must be flexible to work across a rotating shift schedule including nights, weekends, and holidays
  • Comfortable working in a fast-paced, high-pressure, and collaborative environment