Information Technology Associate

World Insurance Associates LLC

Information Technology Associate providing first tier support and assisting with CRM systems for World Investment Advisors. Joining the IT Department to help maintain operational efficiency and user support.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Will be part of the current WIA Information Technology team and will work closely with other team members with ongoing projects and day-to-day tasks.
Will provide first tier support to the WIA network via email or phone by helping users with issues by researching problems, troubleshooting, and reaching out to tech support entities/vendors when necessary.
Will assist as system administrator and user set-up within the different platforms used at WIA.
Some of those systems include but not limited to: Salesforce, Microsoft 365, HubSpot, Conga Fast Forms, NetDocuments, NetSuite.
Will assist with ongoing maintenance of CRM and other systems and will notify users of outages or issues.
Assist with data imports into our Salesforce platform and help with data cleanup.
Be part of general Technology Department administration, meetings, and projects.

Requirements

What you’ll need

Positive Mental Attitude. Able to remain kind and gracious, even under extreme pressure.
Highly motivated and results driven individual, a self-starter.
Excellent analytical, problem solving, and decision-making skills.
Excellent written communication skills.
Good verbal communication and presentation skills.
Strong aptitude for working collaboratively in a team environment while working in a fully remote capacity.
Experience with MS Office applications
CRM/Database experience
Salesforce-specific experience in particular.
Programming ability a big plus.

Benefits

Comp & perks

401(k) with Employer Match
Health Insurance (with HSA option)
Dental Insurance
Vision Insurance
Life Insurance
Generous Paid Time Off Policy
Flexible Spending Account (FSA)
Healthy Work/Life Balance
Maternity/Paternity Leave Policy
Remote Work Opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceMicrosoft 365HubSpotConga Fast FormsNetDocumentsNetSuiteCRMdata importsdata cleanupprogramming

Soft Skills

positive mental attitudeanalytical skillsproblem solvingdecision-makingwritten communicationverbal communicationpresentation skillscollaborativeself-starterresults driven