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Project Specialist
World Insurance Associates LLCImplementation – Project Specialist leading client onboarding for payroll solutions. Coordinating projects and ensuring a smooth transition for clients.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
project managementpayroll configurationdata validationsystem setuptestingmigration of historical payroll dataclient training supportimplementation processesonboarding best practicesattention to detail
Soft Skills
communication skillsrelationship buildingexpectation managementproblem-solvingorganizational skillsmulti-taskingproactive communicationrisk identificationcontinuous improvementtrust building
Tools & Technologies
UKG ReadyMicrosoft Office SuiteExcelWordPowerPointproject management tools
Certifications & Qualifications
PMP
Industry Keywords
client-facing roleHRISHCMonboarding workflowsoperational processespayroll systems
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Serve as the primary client-facing point of contact during onboarding and implementation
- Build strong client relationships and manage expectations throughout the onboarding process
- Lead client meetings, including delivering onboarding presentations, and guiding clients through implementation steps
- Develop and maintain project plans, timelines, and task tracking
- Coordinate internal and external stakeholders to ensure timely completion of onboarding milestones
- Communicate status updates, risks, and next steps clearly and proactively
- Ensure consistent, high-quality client experience across all onboarding engagements
- Identify and mitigate risks to keep implementations on track
- Support continuous improvement of onboarding processes and client experience
- Learn UKG Ready payroll and tax configuration to support implementation activities
- Assist with system setup, data validation, and testing when needed
- Support migration of historical payroll data and ensure accuracy
- Provide client training support and reinforce best practices
- Stay informed on system updates and payroll-related changes
Requirements
What you’ll need- 3+ years in a client-facing role supporting customers or external clients
- Strong communication skills with the ability to build trust and manage expectations
- Proven ability to handle client questions, issues, and escalations professionally
- 1+ years of experience in project management, preferably in payroll, HRIS, or HCM implementations.
- Strong understanding of implementation processes and client onboarding best practices.
- Demonstrated ability to manage multiple priorities, timelines, and deliverables
- Strong organizational skills with attention to detail and follow-through
- Experience coordinating projects, onboarding workflows, or operational processes
- Exposure to payroll systems, HRIS, or HCM platforms
- UKG Ready experience is a plus but not required
- PMP or similar project management certification is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
Benefits
Comp & perks- Health insurance
- Professional development opportunities