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Project Specialist
World Insurance Associates LLCImplementation – Project Specialist leading client onboarding for payroll solutions. Coordinating projects and ensuring a smooth transition for clients.
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Serve as the primary client-facing point of contact during onboarding and implementation
- Build strong client relationships and manage expectations throughout the onboarding process
- Lead client meetings, including delivering onboarding presentations, and guiding clients through implementation steps
- Develop and maintain project plans, timelines, and task tracking
- Coordinate internal and external stakeholders to ensure timely completion of onboarding milestones
- Communicate status updates, risks, and next steps clearly and proactively
- Ensure consistent, high-quality client experience across all onboarding engagements
- Identify and mitigate risks to keep implementations on track
- Support continuous improvement of onboarding processes and client experience
- Learn UKG Ready payroll and tax configuration to support implementation activities
- Assist with system setup, data validation, and testing when needed
- Support migration of historical payroll data and ensure accuracy
- Provide client training support and reinforce best practices
- Stay informed on system updates and payroll-related changes
Requirements
What you’ll need- 3+ years in a client-facing role supporting customers or external clients
- Strong communication skills with the ability to build trust and manage expectations
- Proven ability to handle client questions, issues, and escalations professionally
- 1+ years of experience in project management, preferably in payroll, HRIS, or HCM implementations.
- Strong understanding of implementation processes and client onboarding best practices.
- Demonstrated ability to manage multiple priorities, timelines, and deliverables
- Strong organizational skills with attention to detail and follow-through
- Experience coordinating projects, onboarding workflows, or operational processes
- Exposure to payroll systems, HRIS, or HCM platforms
- UKG Ready experience is a plus but not required
- PMP or similar project management certification is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementpayroll configurationdata validationsystem setuptestingmigration of historical payroll dataclient training supportimplementation processesonboarding best practicesattention to detail
Soft Skills
communication skillsrelationship buildingexpectation managementproblem-solvingorganizational skillsmulti-taskingproactive communicationrisk identificationcontinuous improvementtrust building
Certifications
PMP