World Anti-Doping Agency

Lead, Product Management – Business Services

World Anti-Doping Agency

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Job Level

Senior

About the role

  • Define and maintain product strategies, roadmaps and value propositions for Business Services;
  • Oversee product lifecycle management, including discovery, prioritization, development, delivery and continuous improvement;
  • Ensure product initiatives align with organizational objectives, user needs and internal standards;
  • Lead the overall program and portfolio for Business Services, ensuring coordination, risk visibility and timely execution of initiatives;
  • Provide portfolio-level insights and recommendations to support departmental leadership decision-making;
  • Manage the Agency’s digital products and systems: Anti-Doping eLearning Platform (ADEL), enterprise systems (Microsoft-based: SharePoint, CRM, Business Central) and other SaaS tools (Monday.com, Smartling, DocuSign);
  • Produce regular reports on key performance indicators and performance for the department director;
  • Manage and develop staff within the unit;
  • Set priorities, assign responsibilities and ensure the team performs and collaborates effectively;

Requirements

  • Bachelor’s or Master’s degree in project management, organizational development, technology or another relevant field;
  • Experience developing and managing digital assets;
  • Experience using Learning Management Systems (LMS), including providing customer support;
  • Experience collaborating with and managing stakeholders (internal and external) and delivering high-quality stakeholder service;
  • 3 years of project management experience;
  • Change management expertise and a proven track record of leading change;
  • At least 3 years’ experience managing SharePoint or a similar platform;
  • Experience with the Atlassian suite (JIRA; Confluence is an asset);
  • Highly developed interpersonal and collaboration skills;
  • Strong attention to detail;
  • Ability to work quickly and accurately, with or without supervision, and as part of cross-functional teams and an organization in a structured and organized way;
  • Strong documentation and presentation skills — ability to write and speak clearly to communicate complex ideas in an easy-to-understand manner;
  • Excellent command of one of WADA’s official languages (English or French) and a very good working knowledge of the other; other languages are an asset;
  • Occasional evening and/or weekend work required;
  • No travel required;
  • Fits the organizational culture and values: teamwork, team spirit and a love of sport;
  • Aligned with WADA’s core values: Integrity, Openness and Excellence.
Benefits
  • Competitive benefits package.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementchange managementdigital asset managementstakeholder managementperformance reportingproduct lifecycle managementLearning Management Systems (LMS)SharePointAtlassian suiteMicrosoft Business Central
Soft skills
interpersonal skillscollaboration skillsattention to detaildocumentation skillspresentation skillsorganizational skillsteamworkleadershipcommunication skillsproblem-solving
Certifications
Bachelor’s degreeMaster’s degreeproject management certification