Product Manager – Finance, Support Automation

Workwise

Product Manager at Workwize building financial systems and automating support processes. Leading product vision and collaborating with engineering teams in a fast-paced environment.

Posted 7/18/2026full-timeAmsterdam • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on B2B SaaS and financial systems, leveraging data-driven decision-making and cross-functional collaboration to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Product ManagementB2B SaaS ExperienceFintech BackgroundSupport Automation ToolsData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision DefinitionRoadmap OwnershipFeature PrioritizationKPI TrackingAnalytical Skills

Soft Skills

Strong Product JudgmentInfluencing Cross-Functional TeamsInitiativeHigh-Ownership

Tools & Technologies

ZendeskForethoughtIntercom

Industry Keywords

BillingInvoicingFinancial OperationsSupport AutomationOperational Efficiency

About the role

Key responsibilities & impact

Define and execute a product vision for Workwize's billing, invoicing, and financial operations stack, building the foundation from the ground up.
Own the roadmap for support automation, prioritizing features that reduce manual effort and improve resolution quality at scale.
Partner with Engineers, Finance, and Operations team members in a cross-functional team to align on solutions that improve both customer experience and operational efficiency.
Regularly update stakeholders, including leadership, on product plans, progress, and outcomes.
Use data and KPIs to identify inefficiencies in financial workflows and support operations, guide feature prioritization, and track product performance.
You have a bias for action.
You look at making the right trade-offs between impact and effort to get to a high-impact launch.
Continuously gather and incorporate feedback from internal teams and clients to ensure product updates meet operational goals and customer needs, particularly around billing accuracy and support experience.

Requirements

What you’ll need

5 to 7+ years Product Management experience in B2B, ideally SaaS and/or platform-heavy products.
Fintech background or strong experience with billing, invoicing, or financial systems is highly preferred.
Familiarity with support automation tools (e.g., Zendesk, Forethought, Intercom) is a strong plus.
Strong product judgment: you consistently make good tradeoffs and simplify complexity.
Proven ability to influence and align cross-functional teams to deliver outcomes.
Data-first mindset: strong analytical skills and comfort owning KPIs and decision-making.
Hands-on, high-ownership operator: you take initiative, unblock teams, and ship.

Benefits

Comp & perks

Flexible hybrid work environment.
Top-notch tools and equipment provided.
Vibrant, entrepreneurial culture with opportunities for growth.
Off-sites and multi-yearly team bonding events.
Team lunches and surprise events to keep things fun.
Pension scheme.
The chance to build financial infrastructure and support automation from the ground up, shaping a critical pillar of the product.
Classpass corporate membership.