Customer Success Manager

WorkWave

Customer Success Manager at WorkWave ensuring clients maximize value from innovative software solutions. Collaborating to align product offerings with business goals and driving customer growth.

Posted 6/17/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £50,000 - £52,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for your accounts, ensuring they are getting the maximum value out of the WorkWave platform while partnering with the Account Manager to gain a 360 view of the customer and assist with upsell opportunities.
Move beyond reactive support by anticipating client needs, identifying opportunities for expansion, and aligning our solutions with their business goals.
Become well versed in our solutions. You will be the internal expert for your clients, helping them to understand the features and benefits available to support their business needs.
Feed your insights back to our Product and Engineering teams. You are on the front lines; your observations about feature usage (or lack thereof) will directly influence our roadmap. Being an advocate who thinks outside the box.
Manage the nuances and complexities of our customer’s needs, their workforce and the people they provide services to. Providing our customers with data and insights to help them grow and overcome challenges.

Requirements

What you’ll need

3+ years of experience in SaaS renewals, CS, Professional Services or Account Management managing or engaging at mid-market or enterprise level.
Understanding of SaaS metrics (ARR, GRR, NRR, and Churn) and how they impact company valuation.
Experience with Planhat or a similar CSP is a plus.
Bachelor’s degree required.

Benefits

Comp & perks

Employees can expect a robust benefits package, including health and dental and 401k with company match
Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
Up to 4 weeks paid bonding leave
Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS metricsARRGRRNRRChurnAccount ManagementCustomer SuccessProfessional ServicesUpsellingData Analysis

Soft Skills

CommunicationClient Relationship ManagementProblem SolvingAnticipation of Client NeedsAdvocacyCollaborationInsight SharingAdaptabilityStrategic ThinkingCustomer Focus