Staff Product Designer
WorkWave
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $160,000 per year
Job Level
About the role
- Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments
- Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities
- Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why
- Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights
- Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions
- Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration
- Design at a systems level, considering how solutions scale across products, platforms, and use cases
- Create frameworks, patterns, and principles that enable other designers to work more effectively
- Drive excellence in our design system by contributing high-leverage components, patterns, and documentation
- Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback
- Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build
- Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows
- Partner with Research teams to define research strategies that uncover actionable insights
- Translate complex user research findings into clear design opportunities and recommendations
- Validate design decisions using both qualitative and quantitative methods
- Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences
- Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners
- Present design work and strategic recommendations to executive leadership with clarity and conviction
- Navigate organizational complexity to drive alignment and secure buy-in for design initiatives
- Influence product strategy and roadmap decisions through design thinking and user insights
- Work across team boundaries to solve problems that require coordination across multiple product areas
- Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers
- Lead design critiques that elevate team output and foster a culture of continuous improvement
- Model design excellence in both craft execution and collaborative practices
- Share knowledge through documentation, workshops, and presentations that build design capability across the organization
- Help shape hiring and team-building strategies by participating in candidate interviews and assessments
- Contribute to the evolution of design processes, tools, and best practices
- Establish and refine design processes that enable teams to deliver high-quality work efficiently
- Identify opportunities to improve design team productivity and effectiveness
- Contribute to design operations initiatives including workflows, tooling, and collaboration models
- Help define success metrics and measurement frameworks for design initiatives
- Partner with leadership to diagnose and solve process or organizational challenges
Requirements
- 8+ years of product design experience with a strong portfolio demonstrating complex B2B/SaaS product design and measurable business impact
- 3+ years of experience leading large-scale, multi-team design initiatives in fast-paced environments
- Proven track record of designing products for non-technical users and complex enterprise software
- Experience designing for AI-powered features or data-driven product experiences
- Demonstrated success working in high-growth companies with evolving product portfolios
- Expert-level proficiency in user-centered design processes and human-computer interaction principles
- Strong foundation in Jobs-to-be-Done methodology and user research practices
- Deep experience with service design methodologies, including customer journey mapping and service blueprinting
- Mastery of modern design tools (Figma preferred) and design thinking methodologies
- Experience building and contributing to design systems at scale
- Strong understanding of accessibility standards and inclusive design practices
- Exceptional ability to influence and build consensus across senior stakeholders and cross-functional teams
- Outstanding communication and presentation skills with ability to articulate complex design rationale to technical and non-technical audiences
- Proven ability to mentor designers and elevate team capabilities through coaching and feedback
- Strong strategic thinking combined with hands-on execution skills
- Demonstrated ability to manage ambiguity and drive clarity in undefined problem spaces
- Experience translating business objectives and technical constraints into elegant design solutions
- Bachelor's degree in Design, HCI, or related field, or equivalent professional experience
- Portfolio that showcases design process, problem-solving approach, and measurable outcomes
- Demonstrated commitment to continuous learning and staying current with emerging design trends and technologies
- Experience in SaaS industry, particularly B2B enterprise software
- Background in service industry workflows, field service management, or fintech products
- Experience working in companies with complex acquisition integrations and multi-product portfolios
- Previous work designing for mobile platforms and cross-device experiences
- Experience establishing design operations practices or leading design system initiatives
- Knowledge of agile and lean product development methodologies
- Experience presenting at design conferences or contributing to the design community
- Understanding of technical constraints and development processes to collaborate effectively with engineering teams
Benefits
- Health and dental
- Generous paid time off
- 401k with company match
- Tuition reimbursement
- Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- 24/7 access to virtual medical care with Teladoc
- Floating time off for holidays and/or your birthday
- Quarterly awards based on peer nominations
- Regional discounts and perks
- Opportunities to participate in charitable events and give back to the community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product designuser-centered designhuman-computer interactionJobs-to-be-Done methodologyservice designcustomer journey mappingservice blueprintingdesign systemsaccessibility standardsdesign thinking
Soft Skills
strategic thinkingcommunication skillspresentation skillsmentoringinfluencingcollaborationproblem-solvingcoachingrelationship buildingnavigating organizational complexity
Certifications
Bachelor's degree in DesignBachelor's degree in HCIrelated field degree