Senior Manager, Trust Services

Workstreet

Senior Manager, Trust Services leading global team in cybersecurity compliance for SaaS clients, guiding engagements and ensuring high-quality client interactions with strategic oversight.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Own Executive-Level Client Relationships: Serve as the senior point of contact for a portfolio of strategic accounts, building long-term trust and ensuring clients receive an exceptional, high-touch experience at every stage of the engagement.
Lead and Guide Client Engagements: Provide strategic oversight across multiple trust services engagements, ensuring clients are well-informed, prepared, and confident throughout security reviews, assessments, and contractual negotiations.
Manage Escalations at the Executive Level: Address complex, high-stakes client concerns with professionalism, urgency, and composure — turning challenging situations into opportunities to reinforce trust and loyalty.
Be a Strategic Trusted Advisor: Understand the broader business goals of each client and deliver security and compliance guidance that is not just technically sound, but strategically aligned with their objectives.
Conduct regular reviews of client communications, deliverables, and quality metrics to maintain consistency and excellence across all engagements.
Supervise and mentor managers, analysts, and reviewers across multiple time zones, fostering a culture of performance, accountability, collaboration, and professional growth.
Provide leadership and direction to team managers, setting clear expectations, coaching for performance, and ensuring accountability across the full delivery team.
Drive staffing, hiring, and resource allocation to optimize delivery efficiency and support department scalability as the business grows.
Establish and enforce quality benchmarks across the team, ensuring every client-facing output meets Workstreet’s high standards.
Implement agile practices (Scrum or Kanban) to manage workload distribution, track SLAs, and drive continuous improvement through retrospectives and sprint planning.
Oversee the completion, review, and finalization of client and vendor security questionnaires (SIG, CAIQ, or custom formats). Collaborate with SMEs to validate technical and compliance responses.
Conduct and manage reviews of NDAs, DPAs, MNDAs, and other contractual security clauses. Collaborate with internal and external legal counsel to redline, comment, and ensure alignment with cybersecurity frameworks and risk posture.
Utilize AI-powered tools to accelerate first-pass reviews and integrate SME feedback to improve accuracy and speed.
Partner with Legal, Compliance, IT, and Sales teams to align responses, ensure contractual compliance, and resolve escalations.

Requirements

What you’ll need

Demonstrated experience managing client relationships at a senior or executive level — skilled at owning high-complexity accounts, navigating escalations, and delivering a consistently outstanding client experience
Exceptional professionalism in all client-facing communication, with outstanding written and verbal English skills
8+ years of experience in cybersecurity, legal security reviews, or vendor risk management
5+ years of proven leadership experience managing distributed or global teams, including direct management of team managers
Strong knowledge of SaaS security frameworks (SOC 2, ISO 27001, NIST 800-53, GDPR, HIPAA)
Experience with security questionnaires (SIG, CAIQ) and legal document review/redlining
Proficiency with collaboration and agile tools (Jira, Slack, Monday.com, ServiceNow, or similar)
Strong analytical and problem-solving mindset with exceptional attention to detail
Confident communicator capable of bridging legal, compliance, and technical teams
Comfortable working across multiple time zones and global cultures
Thrives in a fast-paced startup environment

Benefits

Comp & perks

Career Development: Clear growth path with mentorship and training opportunities
Technical Training: Comprehensive onboarding on security and compliance frameworks
Competitive Compensation: Competitive base salary with regular performance reviews, merit-based appraisals, and bonus opportunities
Growth Opportunity: Early-stage company with significant room for career advancement
Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecurityvendor risk managementSaaS security frameworksSOC 2ISO 27001NIST 800-53GDPRHIPAAsecurity questionnaireslegal document review

Soft Skills

client relationship managementprofessionalismcommunicationleadershipanalytical mindsetproblem-solvingattention to detailcollaborationcoachingcultural adaptability