Customer Success Manager

• Respond to customer inquiries promptly and professionally via email, phone, or live chat
• Collaborate with fellow CS Reps to escalate and resolve complex problems
• Develop a deep understanding of Workstands software platform
• Proactively suggest improvements in website design and site configuration
• Clearly and effectively communicate technical information to 'non-technical users'
• Provide software-related information and documentation when appropriate
• Maintain detailed records of customer interactions in CRM
• Continuously update and maintain internal and external documentation

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