About the role
- Contact new leads via phone, email, WhatsApp, and online platforms
- Explain company moving/relocation services clearly and persuasively to potential clients
- Provide quotations, follow up with prospects, and convert inquiries into confirmed bookings
- Meet defined performance targets: daily call quotas, weekly appointment bookings, and monthly sales conversion goals
- Manage survey appointments and follow up to receive required details (item lists, photos, or videos)
- Update CRM system with client interactions, quotations, and status updates
- Coordinate schedules with the operations team to ensure smooth handover from sales to service delivery
- Handle client queries with professionalism and empathy
- Maintain consistent follow-up with prospects to build relationships and close deals
- Provide after-sales support, ensuring customer satisfaction and retention.
Requirements
- 2+ years of experience in sales, booking coordination, or customer service (B2C preferred)
- Strong communication skills in English, both written and spoken, with a clear and professional phone manner
- Ability to work independently, manage time effectively, and handle multiple leads simultaneously
- Familiarity with CRM systems, WhatsApp, and online communication platforms
- Proven track record of meeting or exceeding sales/booking targets
- Tech-savvy and comfortable learning new tools and workflows
- Experience in house moving, logistics, or service-based industries
- 40 hours per week availability; Monday to Friday; 9AM - 6PM UK Standard Time Zone
- $5USD/hour for the first 4 weeks
- $6USD/hour afterwards
- HMO coverage after 1 year of employment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesbooking coordinationcustomer servicequotationsperformance targetsfollow-upafter-sales support
Soft skills
communication skillsprofessionalismempathytime managementrelationship building