Customer Support

• Conduct outbound calls (cold/warm) to potential clients, demonstrate persistence, and follow up to secure appointments or sales.
• Handle inbound inquiries with professionalism, resolving issues while identifying upselling opportunities.
• Qualify prospects through probing questions to understand needs, budget, and decision-making authority.
• Perform live sales exercises (e.g., property, internet, or service pitches) with confidence and adaptability.
• Draft and deliver clear proposals, ensuring clients understand value, savings, and ROI.
• Maintain accurate logs of calls, sales activity, and customer interactions in CRM systems.
• Achieve and exceed weekly and monthly sales targets while ensuring high customer satisfaction.
• Collaborate with team members and supervisors to refine call scripts, sales strategies, and engagement techniques.
• Engage effectively with gatekeepers to access decision-makers and keep pipelines moving.
• Balance service and sales: empathetically support customers while persuasively closing deals.

Customer Service and Sales Representative

Customer Support Representative, Streaming Services

Bilingual Customer Service Representative, Wealth Advisor Services

Bilingual Customer Service Representative

Business Support Specialist

Vice President, Customer Experience