WorkOS

Developer Success Engineer

WorkOS

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $135,000 per year

About the role

  • Work with our users daily via Slack, email, and Zoom
  • Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
  • Provide technical advice to developers on best practices for integrating with our API
  • Act as a hard + soft skill mentor and escalation point to junior members of the team
  • Troubleshoot any issues that arise from the developer and diagnose any blockers
  • Engage customers for feedback to help shape product development
  • Work cross-functionally within the company

Requirements

  • 2+ years experience in a technical customer-facing support role for a developer-focused product
  • Exceptional verbal and written communication skills
  • Passion for educating and breaking down complicated concepts
  • Quick learner and relentlessly inquisitive
Benefits
  • Competitive pay
  • Substantial equity grants
  • Healthcare insurance (Medical, Dental and Vision) for you and your family
  • 401k matching
  • Wellness and fitness monthly allowances
  • PTO + paid holidays + unlimited sick leave
  • Autonomy and flexibility with remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAMLOIDCREST APIsfrontend frameworks
Soft Skills
communication skillsmentoringtroubleshootingcustomer engagementproblem-solvingquick learnerinquisitive