Customer Service Coordinator
WorkNest
full-time
Posted on:
Location Type: Hybrid
Location: Glasgow • United Kingdom
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Salary
💰 £26,227 per year
Job Level
About the role
- Deliver exceptional onboarding, training, and support for HR software clients
- Be a key point of contact for clients using our HR system
- Provide tailored training and answer queries
- Ensure a smooth and engaging onboarding experience
- Help clients get the most from their software
- Raise and track any technical issues or enhancement requests with our development team
- Collaborate closely with Client Success Managers and Client Experience Team
Requirements
- Experienced customer service professional with at least 1 years in a client-facing role
- Understand the importance of building trust and delivering a supportive, solutions-focused experience
- Naturally detail-oriented and highly organised
- Confident using technology and quick to learn new systems and tools
- Keen eye for spotting patterns or recurring issues
- Calm under pressure and professional in approach
- Positive, collaborative mindset
Benefits
- 25 days annual leave increasing by 1 day with each full year’s service up to 28 day’s annual leave plus bank holidays
- Wellbeing talks and classes
- Free online yoga and breathwork classes
- Social events throughout the year
- Health Cash plan
- Private Healthcare (after qualifying period)
- Life Assurance
- Up to £15 per month fitness subsidy
- Hybrid working arrangements
- Auto Enrolment Pension contributions after 3 months service
- Birthday Day off
- VITO Days – up to 2 days per holiday year paid volunteering
- Free Will writing service
- EAP & Wellbeing services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicedetail-orientedhighly organisedsolutions-focusedcalm under pressureprofessionalpositive mindsetcollaborative mindset