Bilingual Associate Account Manager, Renewal Desk

Workleap

Renewal Specialist managing customer relationships and driving contract renewals for Workleap's SMB Flash segment. Collaborating with Account Managers and using AI tools for sales efficiency and growth.

Posted 7/16/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$75,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume account books and executing end-to-end renewal processes while leveraging AI tools for efficient outreach and pipeline management. Bilingual in French and English, with a strong focus on customer success and expansion strategies.

Highest-signal resume keywords

Bilingual French-EnglishRenewal ManagementCRM HygieneAI Tool UtilizationProcess Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ManagementCustomer SuccessPipeline ManagementAccount ManagementSales Forecasting

Soft Skills

AdaptabilityCollaborationCommunication

Tools & Technologies

HubSpotClaudeCopilotChatGPT

Industry Keywords

SaaSHR TechPricing TransitionSMB Scale

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Own the end-to-end renewal motion for the Flash segment — running proactive 90/60/30-day cycles that keep GRR on target and surface expansion potential early;
Accelerate pricing migration conversations across your book — moving legacy per-seat customers to the new platform pricing model and closing them;
Maintain a clean, accurate HubSpot pipeline across a high-volume book so forecasting reflects reality, not optimism;
Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion;
Use AI tools (e.g. Claude) to personalize outreach at scale, prep for calls, and build account briefs fast — so your time goes toward conversations, not admin;
Catch early churn signals, escalate with a plan, and follow the playbook while knowing when to adapt.

Requirements

What you’ll need

Bilingual French-English is a must ;
1+ years in a renewal, inside sales, or customer success role where you owned a number — not just contributed to one;
Comfortable managing a high-volume account book; experience at SMB scale is a real advantage;
Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax;
Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit;
Process-oriented with good instincts for when to stick to the playbook and when to adapt (Bonus: experience navigating a pricing or packaging transition with existing customers; Bonus: SaaS or HR tech background; Bonus: bilingual French–English).

Benefits

Comp & perks

Base salary: $75k – $85k.
Pay mix: 80% base salary, 20% variable
OTE: $94k–$107k
LTIP program, share in Workleap's long-term growth.
RRSP + Family health insurance + telemedicine + annual wellness budget.
Flexible vacation policy.
Remote work, with access to our Montreal office.
In-person gathering twice a year.
Claude access, for everyone.