Working Solutions

Accounting Manager

• Manage the day-to-day operations of general accounting, process customer invoices, accounts receivable, cash application, accounts payable and payroll.
• Assist in establishing and maintaining accounting principles, practices, and procedures.
• Complete monthly accounting close timely and accurately.
• Ensure reconciliations are current, accurate and prepared monthly.
• Maintain and enhance internal controls; recommend and implement improvements to accounting policies, documentation, and workflows.
• Support external audits by preparing schedules, documentation, and responding to inquiries.
• Collaborate with Operations, Sales, and other departments to ensure completeness and accuracy of financial data.
• Lead and supervise other finance team members, providing performance feedback and guidance on priorities and task management.

Support Engineer

• Provide advanced tech support to contracted remote call center agents, non-agent contractors, and Working Solutions staff to support and sustain program technology
• Enable productivity and contribute to the growth and success of Working Solutions
• Complete research and/or training necessary to understand WSOL and client technologies and requirements
• Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions
• Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue
• Provide accurate, professional, and timely responses to supported end-users through all available communication channels
• Ensure agents are utilizing secure and updated desktop environments
• Work in tandem with other support team members and provide additional assistance during peak times
• Perform credential management tasks (add / remove / modification / auditing) across multiple systems to maintain system access for users
• Document and publish findings for technical issues, fixes, risks, mitigation steps to internal team members, Working Solutions ISS and Operational teams, and agent community
• Consistently document and communicate status of in-progress issues via ticketing system, e-mail responses, and change-of-shift team updates to minimize down-time for end-users
• Communicate directly with client-level peers where escalation is needed; Drive escalations to resolution through client, Working Solutions ISS Management & Operational channels

Accounting Manager

Agent Technology Support Analyst