Customer Success Manager
WorkFusion
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $75,000 - $95,000 per year
About the role
- Act as WorkFusion’s bridge between Global Support and Production Support teams
- Develop success plans for customers
- Prioritize and drive resolution on escalated customer issues
- Promote two-way communication and keep customers informed of ticket progress
- Work with Product/R&D managers to identify and resolve issues
Requirements
- 2-4 years in a customer facing services role (consulting or account management)
- Bachelor's degree required
- Business or technical degree preferred
- Software industry experience a plus
- Functional domain expertise with Technical Support
- Proven ability to collaborate and build strong relationships with customers
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
collaborationrelationship buildingcommunicationproblem solvingcustomer serviceescalation managementprioritizationcustomer success planning
Certifications
Bachelor's degree