WorkFour — The National Campaign for the 4-Day Workweek

Client Success Manager

WorkFour — The National Campaign for the 4-Day Workweek

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Owning the partner’s transition from pre-sale to post-sale
  • Manage the sponsorship program lifecycle, including kickoff calls, onboarding into Workweek Partner Platform, timelines, deliverables, lead guarantees, impressions, click thru rates and status reporting
  • Aligning with Brand Partner on client KPIs and other benchmarks for program success and collaborate with project teams (internal and external) to identify marketing, demand generation and community development strategies and solutions that would best achieve those goals
  • Facilitate smooth creative process, maintain campaign timelines, manage client feedback, and ensure approval prior to launch
  • Deliver campaign reporting, offer mid-campaign optimizations, and post-campaign delivery and wrap reporting
  • Compile comprehensive stat and ROI reports for current and completed client programs that help support Brand Partners on client renewals and upsell opportunities in line with the Workweek Renewal Process

Requirements

  • 2-4 years of digital or integrated media sales, media planning, account management, or client success experience
  • Ability to understand and interpret data to craft stories, make observations and draw conclusions
  • Utilize program performance data and insights to drive account strategy, upsell, drive incremental and renewal business
  • History of successfully managing B2B stakeholders at various levels of seniority
  • Basic understanding of digital media operations
  • Strong problem-solving abilities and a deeply collaborative approach
  • Self-motivated and able to work without close supervision
  • Excellent timely communication and collaboration skills — you must be able to thoughtfully and efficiently work with others.
  • Creativity is also a must.
  • Experience with Salesforce and Project Management platforms (Monday, Notion, etc…), a plus.
Benefits
  • Competitive pay (we don't pay based on location, we assign value to the role)
  • Equity in Workweek
  • Remote operations with the ability to work in the time zone of your choice (or work IRL in our Austin, TX office)
  • Unlimited PTO with a minimum of 3 days/quarter used
  • 100% health insurance coverage, 75% coverage for dependents, and $150/month towards an HSA (or $150/month health stipend if insurance not used)
  • 120 days of parental leave to use within one year of childbirth (available 12 months after your start date and only available every 365 days)
  • 401(k) plan with 3.5% company match
  • $500 one-time stipend for any home office needs used after the first 90 days
  • 5-week sabbatical after 4 years on staff
  • 2 volunteering days per year
  • 1x/year in-person team retreat
  • $100/month book stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital media salesmedia planningaccount managementclient successdata interpretationprogram performance analysisB2B stakeholder managementdigital media operationscampaign reportingROI reporting
Soft Skills
problem-solvingcollaborationself-motivationcommunicationcreativity