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Customer Service Representative, End User Products Support
Workforce Opportunity ServicesCustomer Service Representative providing support via phone and email for consumer products. Resolving inquiries, troubleshooting issues, and maintaining customer satisfaction.
About the role
Key responsibilities & impact- Respond promptly and professionally to customer inquiries via phone and/or email.
- Provide detailed information about product features, benefits, and usage.
- Assist customers with product warranties.
- Handle and resolve customer complaints with empathy and professionalism.
- Issue refunds or exchanges as needed, following company policies.
- Document and track recurring customer issues and report them to management.
- Work closely with colleagues in customer service, sales, and technical support to ensure seamless service.
- Troubleshoot and resolve technical issues related to product usage and performance.
- Guide customers through product setup and configuration.
- Accurately log customer interactions and transactions in the CRM system.
- Maintain up-to-date knowledge of company products, including new releases and updates.
Requirements
What you’ll need- Minimum 1-2 years of experience in customer service, preferably with consumer products.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and basic computer applications.
- Ability to manage multiple tasks and prioritize effectively.
- Positive attitude and a commitment to providing excellent customer service.
- Fluent in English
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM softwareproduct setuptechnical troubleshootingproduct configuration
Soft Skills
communication skillsproblem-solvinganalytical abilitiesempathyprofessionalismtask managementprioritizationpositive attitude