UX Operations Specialist

Workforce and Community Education

UX Operations Specialist handling project coordination and workflow in UX organization at National University. Collaborating with teams to ensure smooth progress and communication across initiatives.

Posted 5/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,869 - $75,427 per yearWebsite

About the role

Key responsibilities & impact

Support end-to-end UX workflows across research, design, and analytics
Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources
Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed
Facilitate clear communication across teams and stake holders, including surfacing updates, risks, and dependencies
Maintain and update tools (e.g., Jira) to ensure visibility into UX work, timelines, and status
Support ad hoc research and operational needs as they arise within the UX team
Represent UX teams in key meetings to share ticket and project updates
Partner with stakeholders to clarify requirements and support readiness for execution
Coordinate project kickoffs and ensure alignment across teams
Maintain and optimize tools (e.g., Jira) and workflows to support UX operations
Support development of standardized templates, documentation, and processes
Help prepare and support team status meetings (e.g., agendas, updates, tracking action items) in partnership with UX leadership
Identify opportunities to improve efficiency and streamline workflows
Lead tracking of UX budgets, including tools, research, and vendor/agency spending
Coordinate with external vendors and partners on invoicing, timelines, deliverables, and onboarding
Ensure resources are aligned to priorities and utilized effectively
Partner with PMO and cross-functional teams to align timelines, dependencies, and delivery plans
Ensure UX work is coordinated within broader program and project plans
Support coordination across multiple initiatives to maintain alignment and progress

Requirements

What you’ll need

Bachelor’s degree in business operations, project management, or a related field preferred
2-3 years of experience in operations, program coordination, or UX/project support roles
Experience working with cross-functional teams (e.g., Product, Engineering, Marketing)
Familiarity with UX processes (design, research, testing) and digital/web environments
Experience using tools like Jira, Asana, Airtable, or similar to track and manage work
Strong organizational skills with the ability to manage multiple priorities and maintain clear workflows
Experience coordinating with vendors or external partners is a plus.

Benefits

Comp & perks

Comprehensive well-being benefits for you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX workflowsproject managementprogram coordinationUX processesdigital environmentsvendor managementbudget trackingdocumentationprocess optimizationagile methodologies

Soft Skills

organizational skillscommunicationstakeholder managementteam collaborationrisk managementproblem-solvingefficiency improvementprioritizationfacilitationleadership

Certifications

Bachelor’s degree in business operationsBachelor’s degree in project managementBachelor’s degree in a related field