Workday

Vendor Performance, AVP

Workday

full-time

Posted on:

Location Type: Office

Location: Henderson • Nevada • United States

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Salary

💰 $70,000 - $130,000 per year

Job Level

Lead

About the role

  • Manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.
  • Identify trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
  • Collaborate with internal and external stakeholders to support business operations and promote alignment with the bank's objectives and SLAs.
  • Provide guidance, coaching and support to improve colleagues' delivery quality.
  • Manage and develop KPIs to measure the effectiveness of operation functions, utilizing data and technology to support the identification of areas that require improvement.
  • Create a safe environment for colleagues to speak up, actively and regularly encourage feedback to ensure people agenda remains focused on the right areas.

Requirements

  • Experience in vendor management within a complex and evolving operating environment
  • Ability to collaborate effectively with cross-functional, cross-country, and global teams
  • Capability to operate successfully in fast-paced, dynamic settings while navigating change
  • Experience in call center management or support, with familiarity in contact center processes, metrics, and analysis
  • Exceptional attention to detail, ample organizational skills, and a curious, collaborative, and analytical mindset
  • Ability to manage multiple priorities, work independently, and contribute effectively within a wider team
  • Well-developed communication skills, enabling effective relationship-building and stakeholder engagement
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementcall center managementcontact center processesperformance metricsKPI developmentdata analysisrisk managementprocess improvementcomplianceoperational data monitoring
Soft Skills
collaborationcoachingattention to detailorganizational skillsanalytical mindsetrelationship-buildingstakeholder engagementindependencecuriosityadaptability