CMDB Product Manager
Workday
full-time
Posted on:
Location Type: Office
Location: Knutsford • United Kingdom
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Tech Stack
About the role
- Collaborate with technology teams to optimise and improve IT service management processes
- Development, implementation and maintenance of IT service processes and delivery
- Communicate process changes and improvements to stakeholders
- Develop KPIs and analyze data to enhance service delivery
- Offer training and education on IT service management processes
- Identify and manage risk and control issues
Requirements
- Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design
- Agile product ownership (OKRs, backlog, release planning)
- Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing
- Experience integrating CMDB with ITAM/SAM/HAM
- Experience in Change, Vulnerability, Identity and Access Management (IAM)
- Familiarity with Enterprise Architecture, IT Asset Management, Role based access controls and Technology Reference Model (TRM) alignment
Benefits
- Competitive salary
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowCMDBCSDMITOM DiscoveryAgiledata governancequality managementChange ManagementVulnerability ManagementIdentity and Access Management
Soft skills
collaborationcommunicationtrainingrisk managementstakeholder management