Product Strategy Manager
Workday
Customer Journey Strategy Manager
Workday
full-time
Posted on:
Location Type: Office
Location: Northampton • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- To design the end to end journey of a service to enable a user to complete their goals.
- Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
- Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
- Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
- Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
- Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
- Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
- Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience.
Requirements
- Strategic mindset with the ability to translate complex problems into innovative solutions
- Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation.
- Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders
- Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts.
- Expertise in developing journey design blueprints and CX journey prototyping
- Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes
- Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development
- Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics
- Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance.
- Developed facilitation and storytelling skills
- Understanding of agile working practices and the ability to work in cross-functional environments
- Considerable analytical and creative problem-solving skills with high levels of customer empathy.
Benefits
- Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
- Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer journey mappingservice blueprintingservice prototypingwireframinginteractive prototypingdesign thinking methodologiesCX journey prototypingdata analysisaccessibility standardscommercial acumen
Soft skills
strategic mindsetinfluencing skillsstakeholder managementcreative problem-solvingcustomer empathyfacilitation skillsstorytelling skillsanalytical skillscross-functional collaborationinnovation