Junior Customer Success Manager, SaaS

Workana

Jr Customer Success Manager supporting clients in adopting SaaS solutions for restaurant chains. Collaborating with internal teams and enhancing customer experience across LATAM.

Posted 4/28/2026full-timeRemote • 🇧🇷 BrazilJunior💰 $1,500 - $1,800 per monthWebsite

About the role

Key responsibilities & impact

Acompañar a los clientes durante todo su ciclo de adopción, desde la implementación hasta el uso continuo, asegurando una experiencia fluida, alto nivel de adopción y generación de valor en sus operaciones.
Acompañar a restaurantes en la implementación de la solución, desde la etapa de preventa hasta el seguimiento post implementación.
Configurar la plataforma según las necesidades operativas de cada cliente.
Capacitar a los equipos en el uso de la plataforma.
Analizar procesos operativos y proponer mejoras orientadas a eficiencia y cumplimiento (HACCP).
Dar seguimiento al uso de la herramienta para asegurar adopción y detectar oportunidades de expansión.
Colaborar con equipos internos (Sales, Producto, OpEx) para mejorar la experiencia del cliente.

Requirements

What you’ll need

Dominio de portugués y español (inglés es un plus).
Al menos 1 año de experiencia en Éxito del Cliente, Onboarding o Implementación.
Excelentes habilidades de comunicación y trato con clientes.
Capacidad para entender, analizar y optimizar procesos operativos.
Perfil organizado, proactivo y orientado a resultados.
Interés en tecnología y mejora continua.
Ubicación: América Latina.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Workana Website LinkedIn All Job Openings 51 - 200 employees Founded 2012 👥 HR Tech 🏪 Marketplace 🎯 Recruiter 💰 Series C on 2024-02 HR Tech
Marketplace
Recruitment Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available. Junior Customer Success Manager, SaaS Job not on LinkedIn 🔥 10 minutes ago 🇧🇷 Brazil – Remote 💵 $1.5k - $1.8k / month ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Acompañar a los clientes durante todo su ciclo de adopción, desde la implementación hasta el uso continuo, asegurando una experiencia fluida, alto nivel de adopción y generación de valor en sus operaciones.
Acompañar a restaurantes en la implementación de la solución, desde la etapa de preventa hasta el seguimiento post implementación.
Configurar la plataforma según las necesidades operativas de cada cliente.
Capacitar a los equipos en el uso de la plataforma.
Analizar procesos operativos y proponer mejoras orientadas a eficiencia y cumplimiento (HACCP).
Dar seguimiento al uso de la herramienta para asegurar adopción y detectar oportunidades de expansión.
Colaborar con equipos internos (Sales, Producto, OpEx) para mejorar la experiencia del cliente. 🎯 Requirements
Dominio de portugués y español (inglés es un plus).
Al menos 1 año de experiencia en Éxito del Cliente, Onboarding o Implementación.
Excelentes habilidades de comunicación y trato con clientes.
Capacidad para entender, analizar y optimizar procesos operativos.
Perfil organizado, proactivo y orientado a resultados.
Interés en tecnología y mejora continua.
Ubicación: América Latina. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Specialist, Fluent English 🔥 8 hours ago SupportYourApp 1001 - 5000 🤝 B2B ☁️ SaaS 📡 Telecommunications Website LinkedIn All Job Openings Customer Success Specialist responsible for managing B2B client journeys remotely and driving growth through upselling and retention strategies. Seeking candidates with strong technical skills and account management expertise. 🇧🇷 Brazil – Remote 💰 Venture Round on 2017-10 ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required Digital Media Support – Salesforce CRM 🔥 9 hours ago Neo Tempus Soluções em RH 201 - 500 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Digital Media Support role handling customer inquiries through Salesforce CRM in Brazil. Providing support via ticketing system with a focus on digital media. 🇧🇷 Brazil – Remote 💵 R$1.9k - R$2k / month ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Dynamics CRM Developer – Junior 🕒 5 days ago Nexer Enterprise Applications 1001 - 5000 Website LinkedIn All Job Openings Dynamics CRM Developer focusing on development and maintenance of Microsoft Dynamics CRM solutions. Collaborating with teams to implement improvements and support business needs. 🇧🇷 Brazil – Remote 💵 R$3.7k - R$5.3k / month ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Associate – Scale, Portuguese or Spanish Speaker 🕒 April 15 Sophos 1001 - 5000 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention. 🇧🇷 Brazil – Remote 💰 Post-IPO Equity on 2021-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Associate – Scale 🕒 April 15 Sophos 1001 - 5000 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America. 🇧🇷 Brazil – Remote 💰 Post-IPO Equity on 2021-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

comunicacióntrato con clientesorganizaciónproactividadorientación a resultadosanálisis de procesosoptimización de procesos