Workana

Junior Product Administrator

Workana

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇷 Argentina

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Job Level

Junior

About the role

  • Configure, administer, and maintain multiple SaaS applications (user access, entitlements, backend switches, workflows).
  • Support onboarding, permissions, operational updates, and client-facing requests.
  • Troubleshoot issues, document findings, and escalate to vendors when needed.
  • Maintain product documentation and configuration standards.
  • Serve as a liaison between vendor systems and internal architecture/product teams.
  • Assist with light product analysis as tools integrate with internal systems (e.g., LOS, reporting).

Requirements

  • - 1–2 years of experience in SaaS administration, product operations, or technical support.
  • - Strong ability to learn new software tools and understand system behavior.
  • - **Excellent communication skills in English** (written and verbal).
  • - Basic analytical skills and comfort working with technical teams.
  • - Ability to triage issues, manage priorities, and follow structured processes.
  • **Responsibilites**
  • - Configure, administer, and maintain multiple SaaS applications (user access, entitlements, backend switches, workflows).
  • - Support onboarding, permissions, operational updates, and client-facing requests.
  • - Troubleshoot issues, document findings, and escalate to vendors when needed.
  • - Maintain product documentation and configuration standards.
  • - Serve as a liaison between vendor systems and internal architecture/product teams.
  • - Assist with light product analysis as tools integrate with internal systems (e.g., LOS, reporting).
Benefits
  • - Competitive compensation in USD.
  • - Fully remote work.
  • - Flexible schedule and collaborative work environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS administrationproduct operationstechnical supporttroubleshootingproduct documentationconfiguration standardslight product analysis
Soft skills
excellent communication skillsability to learn new software toolsbasic analytical skillsability to triage issuesmanage prioritiesfollow structured processes