Account Manager

• Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.
• Lead assigned accounts, taking full responsibility for their health, growth, and strategy.
• Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships.
• Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset.
• Maintain a clear and up-to-date view of each account's pipeline, forecast, and contractual status.
• Coordinate effective solution delivery with internal teams.
• Generate regular reports on key metrics (booked revenue, account health, forecast, placements).
• Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity.
• Identify and report with integrity when an initiative is not working, promoting transparency and accountability.
• Organize and lead regular client reviews, to align objectives, gather feedback, and detect churn risks.
• Deliver candidates ensuring quality and alignment in the selection process.

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