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IT Infrastructure & Operations Lead, Hands-on Azure, Cloud, ITIL
Work Life GroupIT Infrastructure & Operations Lead responsible for Azure and hybrid IT infrastructure across Poland and Hungary. Proactively managing IT operations and improving service processes.
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Own daily IT infrastructure operations across Poland and Hungary
- Act as the main technical point of contact for infrastructure-related issues
- Troubleshoot and resolve operational incidents independently
- Administer Azure and hybrid infrastructure environments
- Support Microsoft technologies and enterprise IT services
- Manage and improve IT service processes, including Incident, Problem, Change, Asset, and Configuration Management
- Coordinate external IT providers, contracts, SLAs, and service delivery
- Support IT procurement activities and contribute to cost control
- Identify risks and contribute to IT security, compliance, and business continuity improvements
- Improve IT processes and service quality through continuous improvement initiatives
Requirements
What you’ll need- Minimum 3 years of experience in IT Operations, Infrastructure, or related IT roles
- Strong background in IT infrastructure operations
- Hands-on experience administering Azure and cloud-based environments
- Experience supporting hybrid infrastructure environments (Azure and on-premises)
- Good knowledge of Microsoft infrastructure technologies
- Strong troubleshooting and analytical skills
- Ability to work independently and take ownership of operational tasks
- Experience supporting users and business-critical systems
- Practical knowledge of ITIL processes, especially Incident and Service Operation
- Experience working with external IT suppliers or outsourced IT services
- Understanding of IT security principles and best practices
- Fluent Polish and English
Benefits
Comp & perks- Hands-on ownership of a modern Azure and hybrid IT environment
- Opportunity to work directly with Azure, cloud technologies, and ITIL-based service processes
- A role where your technical expertise directly impacts business operations
- Independence and trust to solve problems and improve IT services
- International scope supporting IT operations across Poland and Hungary
- Opportunity to work with modern infrastructure that has been significantly improved in recent years
- Visible impact and close collaboration with users, business stakeholders, and technology partners
- Long-term B2B cooperation
- Hybrid working model in Warsaw (3 days in office)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Infrastructure OperationsAzureHybrid InfrastructureMicrosoft TechnologiesIncident ManagementProblem ManagementChange ManagementAsset ManagementConfiguration ManagementIT Security Principles
Soft Skills
Analytical SkillsIndependenceOwnership