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L3 Support Engineer, COTS Applications, Security Clearance
Work Life GroupL3 Support Engineer at NATO providing support for COTS Applications and managing server applications. Requires security clearance and expertise in cloud technologies and end-user devices.
Tech Stack
Tools & technologiesAndroidAWSAzureCloudLinuxMS SQL ServerSQL
About the role
Key responsibilities & impact- L3 Support Engineer for COTS Applications for NATO with security clearance
- Deploy and manage server applications running on Windows or Linux servers
- Integrate applications with identity providers
- Support creation and deployment of client applications on end-user workstations
- Gathering and reporting metrics and Key Performance Indicators (KPIs)
- Manage EntraID Groups and Roles
- Monitor the incident management process for tickets created in the helpdesk ticketing system
- Escalate complex issues to vendor support or appropriate teams when necessary
- Work closely together and provide input to Service Delivery Managers, Project Managers, Portfolio Managers, and other stakeholders.
- Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
Requirements
What you’ll need- The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
- The candidate must have the nationality of one of the NATO nations.
- The candidate must possess a NATO Secret Security Clearance or national equivalent.
- Extensive experience in deployment and management of client-server applications, application integration and data transformation for application integration.
- Technical proficiency in end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS, and Apple iPhones/iPads.
- Expert knowledge of Linux server infrastructure, Windows server infrastructure, and Active Directory.
- Expert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications.
- Expert knowledge of networking infrastructure.
- Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.
Benefits
Comp & perks- Security clearance requirement
- Strong customer relationship skills
ATS Keywords
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Hard Skills & Tools
L3 SupportCOTS ApplicationsWindows ServerLinux ServerApplication IntegrationData TransformationMicrosoft SQL Server 2019-2025IISNetworking InfrastructureCloud Technologies
Soft Skills
Customer Relationship SkillsNegotiationProblem SolvingCollaborationDocumentation
Certifications
NATO Secret Security Clearance