Senior Manager, Global CX

woom

Senior Manager leading and mentoring a global CX team across Europe and North America. Designing omni-channel support strategies for D2C and B2B customer touchpoints in a hybrid setup.

Posted 6/20/2026full-timeVienna • 🇦🇹 AustriaSenior💰 €5,000 per monthWebsite

About the role

Key responsibilities & impact

define and harmonize the global CX strategy across Europe and North America
manage customer touchpoints for D2C online shoppers and Specialized Dealer Network
lead and mentor a growing team
implement clear KPIs, robust quality assurance standards, and career pathways
evaluate and optimize a unified CX toolset
bridge digital support with physical product realities
translate global CX data into actionable insights

Requirements

What you’ll need

7+ Years of CX Leadership experience
experience operating within premium D2C, consumer goods, or outdoor durable industries
experience in managing decentralized teams
skilled at establishing unified global support structures
passionate about scaling teams by implementing structured frameworks, QA programs, and SOPs
fully proficient in English, German would be an advantage.

Benefits

Comp & perks

emphasis on a friendly working atmosphere
extensive onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CX strategyKPI implementationquality assurancedata analysisframework developmentSOPs

Soft Skills

leadershipmentoringteam managementcommunicationpassion for scaling teams