Customer Experience Specialist III

woom

Customer Experience Specialist guiding customers in choosing woom bikes and accessories through phone, chat, and in-person interactions. Ensuring positive customer experiences and providing expert support in a hybrid role.

Posted 4/23/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Guide customers through their woom journey
Greet and assist local walk-in customers
Provide thorough and timely updates to customers
Share bike availability information
Assist customers in placing orders
Explain bike features
Provide maintenance tips
Help with technical troubleshooting
Contribute to improving customer resources
Support teammates and participate in feedback sessions

Requirements

What you’ll need

2+ years of service experience
Organized and motivated
Attention to detail
Problem-solving skills
Strong communication skills
Ability to build relationships
Comfortable in office and remote settings
Basic computer skills (Excel, Word, web browsers)
Basic understanding of accounting principles

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account woom Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🔧 Hardware 👥 B2C 🛍️ eCommerce Hardware
B2C
eCommerce woom is a Vienna-founded maker of lightweight, child-specific bikes and cycling gear designed for toddlers and children. The company engineers bikes in multiple sizes (12"–26") plus balance bikes, helmets, accessories and spare parts, and sells directly to families through its online store and dealer network in 37+ countries. woom emphasizes safety, child-friendly ergonomics, award-winning design and a service ecosystem (warranty, spare parts, dealer locator, Riders Club) to inspire kids to enjoy cycling. Customer Experience Specialist III 🔥 55 minutes ago 🏢🏡 Austin – Hybrid 💵 $21 - $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Guide customers through their woom journey
Greet and assist local walk-in customers
Provide thorough and timely updates to customers
Share bike availability information
Assist customers in placing orders
Explain bike features
Provide maintenance tips
Help with technical troubleshooting
Contribute to improving customer resources
Support teammates and participate in feedback sessions 🎯 Requirements
2+ years of service experience
Organized and motivated
Attention to detail
Problem-solving skills
Strong communication skills
Ability to build relationships
Comfortable in office and remote settings
Basic computer skills (Excel, Word, web browsers)
Basic understanding of accounting principles Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Coordinator – Registered Agent 🕒 5 days ago Wolters Kluwer 10,000+ employees 💸 Finance ☁️ SaaS 📋 Compliance Website LinkedIn All Job Openings Customer Service Coordinator providing strategic support to clients in corporate and registered agent services. Collaborating across departments and managing complex onboarding processes for high-profile customers. 🏢🏡 Austin – Hybrid 💵 $40.5k - $69.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support Specialist 🕒 April 1 Dealerware 51 - 200 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist managing customer inquiries through various channels for automotive SaaS company Dealerware. Responsible for troubleshooting and providing support in a team environment. 🏢🏡 Austin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Global Onboarding and Support Specialist 🕒 March 18 F45 Training 51 - 200 👥 B2C 🤝 B2B 🧘 Wellness Website LinkedIn All Job Openings Global Onboarding & Support Specialist responsible for franchise network support. Aiding F45 Training brands with technology, operations, and client relationships. 🏢🏡 Austin – Hybrid 💰 $90M Post-IPO Debt - Five Fitness Group on 2023-02 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Experience Specialist 🕒 March 18 Enviromedica 11 - 50 Website LinkedIn All Job Openings Customer Experience Specialist at Enviromedica offering support via communication channels and managing service inquiries. Collaborating with teams to ensure customer satisfaction in a hybrid work environment. 🏢🏡 Austin – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Manager – Finance 🕒 February 2 MicroVentures 11 - 50 💸 Finance 💳 Fintech 🏪 Marketplace Website LinkedIn All Job Openings Investor Relations Manager at MicroVentures driving investor relations and team management. Responsible for onboarding investors, enhancing relationships, and operational excellence. 🏢🏡 Austin – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

basic computer skillsExcelWordweb browsersaccounting principles

Soft Skills

service experienceorganizedmotivatedattention to detailproblem-solvingstrong communicationrelationship buildingadaptability