Collaborate with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of their needs.
Analyze existing business processes and identify areas for improvement, aligning them with ERP system capabilities.
Design and propose solutions using Dynamics 365 modules, considering scalability, performance, and best practices.
Configure and customize ERP modules to meet business needs, including workflows and security, ensuring effective implementation of solutions.
Investigate and resolve system errors, data inconsistencies, and user-reported problems.
Review incoming support requests and work towards timely resolutions using a systematic and analytical approach.
Provide training and support to end-users, facilitating a smooth transition to new or updated ERP functionalities.
Lead testing efforts, including User Acceptance Testing (UAT), to validate system changes, ensure quality, and manage deployment processes.
Work closely with IT teams, external consultants, and vendors to prioritize and implement system enhancements and upgrades.
Identify problems, develop and implement solutions, maintain the system, and communicate effectively across teams.
Participate in testing new configurations, customizations, or updates to ensure proper functionality and minimal impact on other areas of the system.
Requirements
Deep understanding of Dynamics 365 modules (e.g., F&O and CE) and their functionalities.
Experience communicating with end-users to gather requirements and translate expectations to the development team, as well as updating users on progress.
Strong ability to collaborate effectively with stakeholders at all levels and communicate complex technical concepts to non-technical audiences.
Ability to analyze complex business problems, identify root causes, and propose effective solutions.
Experience analyzing cross-application dependencies, e.g., Dayforce, CE, and existing integrations.
Understanding of industry-specific business processes and best practices is a plus.
Ability to operate independently, manage multiple priorities, assignments, and projects in a fast-paced environment.
Self-motivated, highly engaged, and able to translate business requirements into actionable solutions.
Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field, or an equivalent combination of education and work experience.
Accounting or financial sector experience is a plus.
5 years of experience as a business analyst supporting, managing, or implementing Microsoft Dynamics 365 Finance & Operations (F&O) ERP system.
Proficiency with the following D365 finance modules is preferred: General Ledger Accounts Payable / Accounts Receivable Project Management in Accounting Tax Processing Intercompany Project Timesheets
Strong proficiency in system configuration, customization, and data management within Microsoft Dynamics 365.
Experience with Dynamics 365 ISVs, such as HSO’s aec360, SKSoft Treasury Automation Suite (TAS), RSAT, and Docentric, is a plus.