Woodward, Inc.

Business Analyst II – PMO/OCM

Woodward, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: NilesIllinoisUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $78,000 - $125,000 per year

About the role

  • Provide customer support via phone, email, and chat
  • Resolve customer inquiries and technical issues
  • Maintain accurate customer records in CRM system
  • Collaborate with internal teams to escalate complex issues

Requirements

  • Expertise: Learn the DAP application in detail and become an expert in its use
  • Monitor application analytics to identify areas of improvement/opportunity
  • Vendor: Be the primary point of contact with the vendor/partner escalating issues as required and communicating issues or ideas for enhancements
  • Business Requirements Analysis: Independently elicit, analyze, and document business requirements; evaluate enhancements; Collaborate with stakeholders to define scope.
  • Documentation and Testing: Own documentation for assigned projects; Coordinate and execute system testing, integration testing, and UAT to ensure the system meets business needs and traceability.
  • Solution Design and Implementation: Facilitate cross-functional teams to design and implement solutions; Configure modules to meet business requirements, including cross-module integration; Ensure alignment with organizational standards and promote reuse of existing capabilities.
  • Stakeholder Communication and Training: Act as a liaison between business and IT; Lead training sessions and manage stakeholder expectations.
  • System Development and Support: Identify and resolve complex platform-related (e.g. SAP, Windchill, Workday, etc.) issues, providing timely support to users; Manage enhancements and bug fixes; Collaborate with developers to ensure quality and adherence to standards; Own small-to-medium development efforts; Mentor other team members as needed.
Benefits
  • All members included in annual cash bonus opportunity.
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members
  • 12 paid holidays, including floating holidays.
  • Industry leading medical, dental, and vision Insurance upon date of hire
  • Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
  • Paid parental leave.
  • Adoption Assistance
  • Employee Assistance Program, including mental health benefits.
  • Member Life & AD&D / Long Term Disability / Member Optional Life
  • Member referral bonus
  • Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
  • Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business requirements analysisdocumentationsystem testingintegration testinguser acceptance testing (UAT)solution designconfigurationcross-module integrationdevelopment effortsmentoring
Soft Skills
customer supportproblem solvingcollaborationcommunicationstakeholder managementtraininganalytical thinkingleadershiporganizationliaison