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About the role
Key responsibilities & impact- Develops technical architecture, frameworks and strategies for a major application area, to meet the business and application requirements.
- Analyses and evaluates alternative technology solutions to meet business problems.
- Give technical guidance in relation to set-up requirements, configuration and customization of the technical application(s).
- Act as the highest point of in-house escalation for complex user issue problem diagnosis and resolution.
- Escalates to and works with vendor technical resources for problems that cannot be resolved in-house.
- Identifies the policies and requirements that drive out a particular solution.
- Ensures the integration of all aspects of technology solutions.
- Monitors industry trends to ensure that solutions fit with company’s direction.
- Responsible for review of Technical Applications software and hardware systems and data requirements as well as communications and response needs.
- Check and Review application documentation including procedures, process flows and instructions to support technical queries and workflow changes.
- Provide training, coaching and guidance to less experienced technical applications support staff.
- Continually Identify, pursue and implement improvements to the way the application(s) is configured and used.
- Acts as a specialist subject matter expert for a technical application.
- Specifies data requirements in a datacentric environment.
- Defines and configures workshare environments.
- Represent the company at external conferences and user forums and stay abreast of development with application(s).
Requirements
What you’ll need- Minimum ISCED Level 6 (Bachelors) or equivalent technical training in subject relevant to the application(s) supported e.g. drafting or engineering technology.
- Certified training or equivalent experience in one or more technical applications.
- Several years' experience working in a project execution environment.
- Able to assess client and contractual requirements and translate these into a project-ready environment.
- Fully conversant with all aspects of application configuration and ongoing project support.
Benefits
Comp & perks- Meaningful and interesting projects delivered to leaders of industry across power, infrastructure, mining, environmental and/or oil and gas industries.
- Flexible working arrangements that balance client, team and individual needs.
- Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice.
- Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market.
- Flexible benefits package that can be adapted to suit your lifestyle.
- Commitment to continued professional development through development plans tailored to individual needs and interests.
- Global connections with leading industry experts around the world who are shaping the standards of our profession.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical ArchitectureApplication ConfigurationData Requirements SpecificationProblem DiagnosisTechnical Documentation ReviewWorkflow Process AnalysisTechnology Solution EvaluationUser Issue ResolutionIntegration of Technology SolutionsContinuous Improvement Implementation
Soft Skills
CoachingGuidanceCommunication
Certifications
Technical Application Certification