Lead Specialist, Customer Success – Power & Technology

Wood Mackenzie

Lead Customer Success Manager managing high-value Power & Technology accounts for Wood Mackenzie. Focused on driving customer engagement and delivering tailored success programs.

Posted 5/28/2026contractHouston • Colorado, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as a trusted advisor to senior stakeholders
Help customers navigate their current subscriptions
Deliver tailored success programs that drive measurable ROI and adoption
Own and elevate Quarterly Business Reviews focused on outcomes and strategic alignment
Monitor account health and proactively mitigate risk
Identify expansion opportunities aligned to customer strategies
Capture customer feedback and influence Product, Research, and Commercial teams

Requirements

What you’ll need

Proven success managing complex, high-value B2B accounts
Bachelor’s degree in Business, Finance, Economics, or a related field
2+ years of experience in customer success, account management, or client-facing roles
Experience supporting technology companies a plus
Understanding of power markets, energy transition, or infrastructure trends
Strong stakeholder management and influencing ability
Analytical mindset with ability to turn data into insight
Advanced presentation skills
Experience with Salesforce and Customer Success platforms

Benefits

Comp & perks

Health insurance
Equal Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successdata analysispresentation skills

Soft Skills

stakeholder managementinfluencing abilityanalytical mindset