WONGDOODY

Director, Account Management / Client Service

WONGDOODY

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Lead

About the role

  • You lead one of the Account Management teams, shape the strategic direction of our client partnerships and ensure we deliver with both commercial and quality excellence.
  • Strategic development of client accounts and high-level advisory for our clients ("trusted advisor").
  • Define a clear vision for the client partnership with a long-term perspective.
  • Holistic thinking: you identify what creates the greatest value for our clients and connect those needs to our versatile service offering.
  • Challenger mindset with a MarTech approach: you question clients' existing ways of thinking and working and develop innovative solutions together with them.
  • Build and maintain strong, trust-based client relationships at decision-maker and management levels.
  • Ensure client satisfaction, loyalty and growth.
  • Annual account planning including budget, revenue and margin responsibility.
  • Ensure target achievement (revenue, margin, results).
  • Responsible for the quality of deliverables and performance for clients.
  • Continuous process review, optimization and implementation of best-in-class account management practices.
  • Lead, develop and coach the Account Management team (e.g., Senior Account Manager, Account Manager).
  • Close collaboration with internal disciplines (e.g., strategy consulting, creative, media, data).

Requirements

  • Several years of leadership experience in Account Management/Client Service in an agency or service environment (e.g., digital, media, e-commerce).
  • Strong commercial mindset, negotiation skills and result accountability.
  • Deep understanding of digital business models, campaigns, social media, e-commerce, CRM, websites & media.
  • High affinity for trends, AI and automation.
  • Ability to think and act strategically and holistically.
  • Excellent communication and presentation skills — confident in client-facing situations (German + English).
  • Leadership skills: mentor, coach, decision-maker with a hands-on mentality.
  • Assertiveness, decisiveness, ability to handle criticism, and a structured way of working.
  • Very good German and English skills, both written and spoken.
Benefits
  • Flexible working hours
  • Work where it suits you — from home, from one of our offices (Stuttgart, Berlin, Düsseldorf) or even temporarily within the EU
  • Free snacks and drinks in our offices
  • Working time account with 100% overtime compensation
  • An innovative work environment with modern technical equipment — MacBook, company iPhone and all work-relevant tools
  • Training and development opportunities to stay up to date
  • 30 days of vacation per year
  • Urban Sports Club
  • Corporate Benefits
  • An inspiring team that makes working on strong brands enjoyable

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient servicedigital business modelscampaignssocial mediae-commerceCRMpresentation skillsnegotiation skillsbudget management
Soft skills
leadershipstrategic thinkingcommunicationmentoringcoachingassertivenessdecisivenessstructured workingclient relationship managementproblem-solving