Customer Support Representative

Wonderly

Customer Support Representative at Wonderly providing superior support and engaging in customer experience improvement. Working remotely to address inquiries and bridge gaps between customers and product teams.

Posted 7/28/2026contractRemote • 🇨🇴 ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on customer satisfaction, effective communication, and problem-solving. Proficient in utilizing various customer support tools to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceAnalytical ThinkingTechnical Issue EscalationFamiliarity With Customer Support ToolsCommitment To Customer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

AdaptabilityCritical ThinkingEnthusiasm For Customer ServiceIndependent Work Ethic

Tools & Technologies

FrontIntercomStripeNotionZapierG-SuiteJIRAZendesk

Industry Keywords

Service-Level AgreementsCustomer RetentionCustomer OperationsFeedback Channeling

About the role

Key responsibilities & impact

Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
Leverage knowledge base to efficiently address common customer queries
Identify and escalate technical issues, prioritizing customer satisfaction
Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

Requirements

What you’ll need

Solid written and spoken English
2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
Commitment to a 40-hour workweek, beginning at 12:00pm Colombia Standard Time
Genuine enthusiasm for delivering unparalleled customer service
An independent spirit thriving in a remote, dynamic setting
Sharp analytical and critical thinking abilities
Adaptability, coupled with a receptivity to feedback
Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Benefits

Comp & perks

Attractive compensation with structured pay reviews every six months
Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
A culture that values internal growth and promotion
A vibrant, collaborative, and innovative working atmosphere
Respect for your time with a swift and transparent interview process