Customer Support Representative

Wonderly

Customer Support Representative in a remote position for an AI business platform. Improving customer experiences and addressing inquiries while supporting a culture of growth and innovation.

Posted 7/28/2026contractRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and collaboration with product and engineering teams. Proficient in utilizing customer support tools to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceAnalytical ThinkingTechnical Issue EscalationFamiliarity With Customer Support ToolsCommitment To Customer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical Issue IdentificationService-Level Agreement AdherenceKnowledge Base UtilizationAnalytical Skills

Soft Skills

AdaptabilityCritical ThinkingEnthusiasm For Customer ServiceIndependent Work EthicReceptivity To Feedback

Tools & Technologies

FrontIntercomStripeNotionZapierG-SuiteJIRAZendesk

Industry Keywords

Customer RetentionCustomer SatisfactionRemote WorkDynamic EnvironmentStart-Ups

About the role

Key responsibilities & impact

Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
Leverage knowledge base to efficiently address common customer queries
Identify and escalate technical issues, prioritizing customer satisfaction
Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

Requirements

What you’ll need

Solid written and spoken English
2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
Commitment to a 40-hour workweek, beginning at 1:00am Philippines Standard Time
Genuine enthusiasm for delivering unparalleled customer service
An independent spirit thriving in a remote, dynamic setting
Sharp analytical and critical thinking abilities
Adaptability, coupled with a receptivity to feedback
Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Benefits

Comp & perks

Attractive compensation with structured pay reviews every six months
Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
A culture that values internal growth and promotion
A vibrant, collaborative, and innovative working atmosphere
Respect for your time with a swift and transparent interview process