FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Customer Success Manager
WonderlicSenior Customer Success Manager at Wonderlic enhancing HR tech solutions. Responsible for managing customer portfolios and driving revenue growth through renewals and expansion.
About the role
Key responsibilities & impact- Drive revenue growth by ensuring customer satisfaction and loyalty
- Leverage sales acumen and HR tech expertise to manage a diverse portfolio of existing customers
- Cultivate strong client relationships through strategic conversations aligning solutions with business objectives
- Serve as the primary point of contact for customers, ensuring smooth transitions between Sales and Customer Success
- Conduct business reviews to assess and ensure value realization of products and develop tailored action plans
- Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions
- Develop and maintain deep knowledge of product offerings, industry trends, and competitive conditions
Requirements
What you’ll need- 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
- Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
- Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
- Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities
- Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.
Benefits
Comp & perks- Work from anywhere in the United States
- Four-day work week
- Generous PTO plus a paid company shutdown from 12/24 to 1/1
- Benefits include medical, dental, vision, 401k with matching, paid new parent leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSCustomer SuccessAccount ManagementHR technology solutionsRecruitingHCMLMSdata analysiscross-sellupsell
Soft Skills
sales acumencommunicationnegotiationrelationship-buildinganalytical skillsproactive mindsetcollaborative mindsetflexibility