Customer Success Manager

WonderBotz

Customer Success Manager ensuring customers have a positive experience with automation solutions. Responsible for customer adoption strategy and building strong client relationships.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the customer’s overall adoption strategy
Build & maintain the customer’s comprehensive value delivery plan
Own, lead & orchestrate end-to-end adoption delivery
Serve as the primary point of contact for clients
Cultivate and sustain strategic relationships with key clients
Collaborate closely with clients to tailor automation solutions
Develop and maintain workstream plans, timelines, and deliverables
Stay abreast of industry trends and emerging technologies
Collaborate with internal technical teams and other stakeholders

Requirements

What you’ll need

Experience as a CSM or in a similar customer-facing role
Prior cybersecurity experience required; technical experience in threat intelligence preferred
Excellent oral presentation and customer interaction skills
Technical and troubleshooting skills in at least one software application or technology
Proven track record of Technical Account Management or relevant experience
Experience in managing multiple stakeholders and projects
Customer-oriented, attentive listener
Critical thinker and problem solver
Team player with good time-management skills
Strong interpersonal and communication skills
Experience with sales software such as Salesforce, Churn Zero, or other CSM tools

Benefits

Comp & perks

Healthcare
relocation
vacation
holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecuritythreat intelligencetechnical account managementtroubleshootingautomation solutions

Soft Skills

customer-orientedattentive listenercritical thinkerproblem solverteam playertime-managementinterpersonal skillscommunication skills