Strategic Partnership Manager, SMB

Wonder

Strategic Partnership Manager managing critical SMB accounts for Grubhub. Focused on driving retention and new diner acquisition while optimizing partner performance.

Posted 6/30/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $96,960 - $121,200 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

responsible for a portfolio of our most critical accounts in priority markets
build strong relationships with these partners who often have custom agreements
conduct regular business reviews to optimize their Grubhub accounts
develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts
proactively identify and execute opportunities for upsell, cross-sell, and expansion
manage the renewal of all partner agreements
partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
provide data-driven insights and strategic guidance to help partners navigate the market and optimize their performance
be prepared to travel to meet with top partners and attend key industry events

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of experience and High School degree/GED
4-6 years of account management or enterprise account management experience
Experience working with (or selling to) restaurant owners is a major plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required
Candidates fluent in Mandarin or Spanish are strongly preferred
Strong verbal and written communication skills
Strong organizational and time management skills
Confident making outbound dials on the phone
Willingness/ability to travel and speak to restaurants in person
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas

Benefits

Comp & perks

competitive salary package including equity and 401K
multiple medical, dental, and vision plans to meet all of our employees' needs
many benefits and perks that are not listed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementStrategic PlanningData AnalysisSalesforce.comMS OfficeGoogle ProductsUpsellingCross-SellingRevenue GrowthCustomer Retention

Soft Skills

Strong CommunicationOrganizational SkillsTime ManagementProblem-SolvingSelf-Starter