Account Manager, SMB

Wonder

Account Manager for Grubhub's SMB segment managing a portfolio of restaurant accounts and supporting client satisfaction. Involves direct communication with clients and contributing to team goals under a hybrid work model.

Posted 6/30/2026full-timeLos Angeles • California • 🇺🇸 United StatesJuniorMid-Level💰 $70,400 - $88,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

Requirements

What you’ll need

Must be in Los Angeles, CA
Native-level fluency in English is required
Candidates fluent in Mandarin or Spanish are strongly preferred
Bachelor’s Degree or equivalent years of experience and High School degree/GED required
2-4 years of Sales or Account Manager experience
Experience working with (or selling to) restaurant owners is a major plus
Restaurant experience is also a plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Experience with Salesforce.com or similar CRM is a plus
Ability and desire to do whatever it takes to find solutions for restaurants
Strong verbal and written communication skills
Confident making outbound dials on the phone
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment

Benefits

Comp & perks

competitive salary package including equity and 401K
multiple medical, dental, and vision plans to meet all of our employees' needs
many benefits and perks that are not listed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales ExperienceAccount ManagementClient InteractionOrganizational SkillsProblem-SolvingRestaurant Operations KnowledgeMeeting and Exceeding GoalsBasic Inquiries HandlingFeedback GatheringAction Item Tracking

Soft Skills

Positive AttitudeSelf-StarterWillingness to LearnEffective Time ManagementStrong Bias Towards Action

Certifications

Bachelor’s DegreeHigh School Degree/GED