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Wonder

Client Success Manager

Wonder

. Own the entire post-sales relationship with Grubhub Campus signed accounts.

Posted 4/23/2026full-timeDenver • Colorado, Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $54,400 - $68,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own the entire post-sales relationship with Grubhub Campus signed accounts.
  • Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
  • Project manage the operational set-up and deployment of each campus launch.
  • Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership.
  • Provide exceptional client service, proactively problem solve to identify and resolve any account issues.
  • Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support.
  • Closely monitor, measure, and report on key performance metrics in each market.
  • Use data to determine priorities for campus specific initiatives.
  • Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus.

Requirements

What you’ll need
  • Bachelor’s Degree preferred or high school diploma/GED.
  • 2-3 years experience in account management.
  • Track record of building strong cross-functional relationships.
  • Strong interpersonal communication skills, both verbal and written.
  • Highly data-focused, with strong proficiency in Excel.
  • Marketing or SaaS Tech experience is a plus.
  • Resourceful, creative, and able to find innovative ways to achieve results.
  • Exceptionally detail-oriented and can multi-task.
  • Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus).
  • Willingness to travel up to 25%.

Benefits

Comp & perks
  • Competitive salary package including equity and 401K.
  • Medical, dental, and vision plans to meet all of our employees' needs.
  • Additional benefits and perks that are not listed.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
account managementdata analysisproject managementmarket strategy implementationperformance metrics monitoringExcel proficiency
Soft Skills
interpersonal communicationproblem solvingresourcefulnesscreativityattention to detailmulti-taskingadaptabilitythrive in fast-paced environments