Client Success Manager
Wonder
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $88,000 per year
About the role
- Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts
- Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints
- Act as a primary internal advocate for clients, providing essential feedback
- Serve as a trusted product expert, providing tailored recommendations
- Proactively identify and resolve client concerns
- Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey
Requirements
- A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role
- Demonstrated success in a B2B Account Management or Client Success role
- Exceptional communication, negotiation, and relationship-building skills
- A history of thriving in fast-paced, high-pressure environments
- Strong analytical skills with an aptitude for leveraging data
- Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required
Benefits
- Competitive salary package including equity and 401K
- Multiple medical, dental, and vision plans to meet all employees' needs
- Many benefits and perks that are not listed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B Account ManagementClient SuccessNew Business AcquisitionSalesData Analysis
Soft Skills
CommunicationNegotiationRelationship BuildingAnalytical SkillsProblem Solving