Wonder

Staff Product Manager, CRM

Wonder

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois, New York • 🇺🇸 United States

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Salary

💰 $174,000 - $203,000 per year

Job Level

Lead

Tech Stack

SQL

About the role

  • Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web, app, and omni-channel notifications.
  • Define the segmentation engine of the future, building scalable and flexible architecture that supports advanced use cases across marketing, product, and operations.
  • Lead the roadmap and execution for data-driven personalization, ensuring we can dynamically deliver relevant content, offers, and recommendations to diners.
  • Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation.
  • Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted, reliable, and leveraged broadly across the organization.
  • Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes.
  • Drive innovation in CRM experiences, including experimentation, AI-driven summaries, and real-time decisioning that bring Grubhub diners more value and convenience.
  • Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities.

Requirements

  • 7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems.
  • Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps).
  • Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions.
  • Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems.
  • Experience with A/B testing frameworks, segmentation platforms, and notification systems.
  • Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers.
  • A track record of defining vision and delivering results in ambiguous, complex problem spaces.
  • Excellent written and verbal communication skills; able to translate technical details into business impact.
  • Ownership mentality and a passion for using data to transform the customer experience.
Benefits
  • We offer a competitive salary package including equity and 401K.
  • Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Product Managementdata platformspersonalizationCRM systemsSQLdata-driven decisionsdata infrastructurereal-time systemsA/B testing frameworkssegmentation platforms
Soft skills
influence without authorityalignment across stakeholderscommunication skillsownership mentalityproblem-solvinginnovationaccountabilityclarity on requirementsevangelizing best practicestranslating technical details