Associate Director – Key Cities Strategy and Operations
Wonder
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $156,500 - $194,000 per year
Job Level
Senior
About the role
- Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply.
- Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership.
- Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth.
- Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead.
- Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets.
- Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy.
- Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools.
- Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position.
Requirements
- 8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment
- proven ability to deliver measurable business impact quickly through strategy and execution
- strong analytical skills, with the urgency to move from data to decision to action
- fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction
- strong communication and stakeholder management skills, capable of influencing at all levels of the organization
- entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors
- genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand
Benefits
- competitive salary package including equity and 401K
- multiple medical, dental, and vision plans to meet all of our employees' needs
- many benefits and perks that are not listed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategyoperationsbusiness developmentconsultinganalytical skillsdata analysisperformance monitoringP&L managementcustomer acquisitionorder volume management
Soft skills
communicationstakeholder managementownership mentalityentrepreneurial drivecuriosityinfluencedecision-makingadaptabilityteam mobilizationrelationship building