Customer Service Representative

Women in Aviation International

Customer Service Representative in a fully remote role for customer inquiries and problem resolution. Handling communications through online platforms and phone calls in a dynamic environment.

Posted 5/15/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle all customer communication through online marketplaces, and phone calls.
Ensure customer satisfaction by addressing and resolving customer concerns promptly.
Provide product information as need.
Recommend products when necessary.
Conduct research to solve shipping issues.
Monitor marketplace returns.
Monitor and respond to marketplace claims and disputes.
Maintain a comprehensive understanding of all company products and related systems/sales platforms.
Maintain a comprehensive understanding of customer service and marketplace guidelines.
Adhere to customer service guidelines to meet company standards and comply with metrics.
Data entry as needed to create RMAs.
Handle cancellations and refunds as needed.
Uphold a high level of professionalism.
Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development.
Undertakes additional responsibilities and tasks as directed by management.

Requirements

What you’ll need

High School Diploma or an equivalent qualification; or an equivalent combination of education and experience; Bachelor's Degree Preferred.
2+ years’ experience in a call center customer service environment.
Channel advisor experience preferred.
Knowledge of automotive aftermarket and other vehicle components a plus.
Knowledge of Infor LN (BAAN) a plus.
Demonstrates strong problem-solving abilities.
Capable of following instructions and responding to management direction.
Detail-oriented and able to handle multiple tasks simultaneously.
Exhibits experience working collaboratively in a team environment.
Possesses strong verbal and written communication skills.
Ability to speak and read English is preferred.
Must be able to learn and adapt to changes quickly.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Women in Aviation International Website LinkedIn All Job Openings 1 - 10 employees Founded 1994 🚀 Aerospace 🤝 Non-profit 📚 Education Aerospace
Non-profit
Education Women in Aviation International is the largest nonprofit in the world dedicated to increasing the number of women in all areas of aviation. It provides a platform for networking, mentorship, and professional development through events like the annual Women in Aviation International Conference. The organization offers scholarships, educational resources, and community chapters to support women pursuing careers in aviation and aerospace. With over 20,000 members, it aims to inspire and empower women of all ages to excel in these fields. Customer Service Representative Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle all customer communication through online marketplaces, and phone calls.
Ensure customer satisfaction by addressing and resolving customer concerns promptly.
Provide product information as need.
Recommend products when necessary.
Conduct research to solve shipping issues.
Monitor marketplace returns.
Monitor and respond to marketplace claims and disputes.
Maintain a comprehensive understanding of all company products and related systems/sales platforms.
Maintain a comprehensive understanding of customer service and marketplace guidelines.
Adhere to customer service guidelines to meet company standards and comply with metrics.
Data entry as needed to create RMAs.
Handle cancellations and refunds as needed.
Uphold a high level of professionalism.
Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development.
Undertakes additional responsibilities and tasks as directed by management. 🎯 Requirements
High School Diploma or an equivalent qualification; or an equivalent combination of education and experience; Bachelor's Degree Preferred.
2+ years’ experience in a call center customer service environment.
Channel advisor experience preferred.
Knowledge of automotive aftermarket and other vehicle components a plus.
Knowledge of Infor LN (BAAN) a plus.
Demonstrates strong problem-solving abilities.
Capable of following instructions and responding to management direction.
Detail-oriented and able to handle multiple tasks simultaneously.
Exhibits experience working collaboratively in a team environment.
Possesses strong verbal and written communication skills.
Ability to speak and read English is preferred.
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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryproblem-solvingcustomer serviceproduct knowledgeshipping issue resolutionmarketplace claims managementreturns monitoringcancellation handlingrefund processingdetail-oriented

Soft Skills

communicationcollaborationprofessionalismadaptabilityteamworkmultitaskingcustomer satisfaction focusinstruction followingcross-trainingversatility

Certifications

High School DiplomaBachelor's Degree