Women in Aviation International

Procurement

• Analyze data or insights to determine industry and consumer trends.
• Review and contract outside data service providers to support analytical needs of job.
• Devise long-term development strategies for product categories.
• Develop exit strategies for unsuccessful products.
• Foster trust relationships with customers to achieve better pricing and quality of services.
• Develop and place appropriate customer orders to ensure product availability that meets consumer demands.
• Determine the positioning of a product category to maximize visibility.
• Liaise with marketing teams to determine competitive pricing and promotional activities of a product category.
• Collaborate with buyers and merchandisers to expand product categories.
• Make forecasts of product demand to ensure the sustainability of inventory.
• Recommend and support new product deployment in all categories.
• Collaborate with sales leads and customers to develop sales and margins to support budgets.
• Provide trending by category to establish near and long term strategy.
• Assume responsibility of budget development and revenue for categories.
• Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development.
• Undertakes additional responsibilities and tasks as directed by management.

Senior Category Manager

Customer Support

• Handle all customer communication through online marketplaces, and phone calls.
• Ensure customer satisfaction by addressing and resolving customer concerns promptly.
• Provide product information as need.
• Recommend products when necessary.
• Conduct research to solve shipping issues.
• Monitor marketplace returns.
• Monitor and respond to marketplace claims and disputes.
• Maintain a comprehensive understanding of all company products and related systems/sales platforms.
• Maintain a comprehensive understanding of customer service and marketplace guidelines.
• Adhere to customer service guidelines to meet company standards and comply with metrics.
• Data entry as needed to create RMAs.
• Handle cancellations and refunds as needed.
• Uphold a high level of professionalism.
• Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development.
• Undertakes additional responsibilities and tasks as directed by management.

Customer Service Representative

Supply Chain

• Manage inventory planning, order flow, production planning, transfer activity, and shortage resolution across assigned product lines and distribution locations.
• Support customer demand by monitoring supply availability, reviewing planning signals, coordinating with internal teams, and ensuring inventory positioning across markets.
• Review item planning data for accurate supply, demand, and inventory signals.
• Support excess reduction initiatives through rework planning.
• Manage spike orders, blocked orders, and related order exceptions.
• Support customer and sales inquiries by providing timely information on order status, inventory availability, and supply constraints.
• Create, release, and plan work orders for assigned region or product groups.
• Monitor production order status and communicate priorities to Operations.
• Review planned distribution order lists and coordinate with the assigned region.
• Prepare, summarize, and send Inventory Outlook Reports and logistics reports for Operations.

Supply Chain Planner

Outside Sales

• Manage and grow existing accounts across assigned region and channels (Automotive, Heavy Duty, Specialty, Non-Automotive, and Rebuilder markets)
• Identify and develop new business opportunities to expand market presence
• Drive “pull-through” sales by engaging and converting target installer accounts
• Conduct regular in-person customer visits (up to 75% travel)
• Collaborate with Channel Directors and cross-functional teams to execute sales strategies
• Expand business within existing accounts through product growth and program execution
• Build strong customer relationships and enhance brand awareness in the field
• Provide market insights on competitors, pricing, and customer needs
• Support resolution of customer issues related to pricing, supply, quality, and service
• Maintain accurate pipeline tracking, forecasting, and activity reporting using CRM tools
• Represent the company at trade shows, events, and customer meetings

Senior Category Manager

Customer Service Representative

Supply Chain Planner

Regional Manager – Field Sales